Terms and Conditions

     
    Standard Price List items with a high volume sales history may be returned for credit, less a restocking charge with prior approval and a return authorization number. Orders for Special Items are non-refundable and non-cancellable. All claims and shortages should be reported within 24 hours of receipt of shipment. Please hold all materials, including the packing slip / delivery note, for our inspection. All requests for returns for credit must be within 60 days of our invoice date.
     
    Swagelok and its authorized distributors hereby warrant to the purchaser of their Products that the non-electrical components shall be free from defects in material and workmanship for the life of the Products. All electrical components installed in or on the Product are warranted to be free from defects in material and workmanship for twelve months from the date of purchase.

    The purchaser's remedies shall be limited to replacement and, in non-ground vehicle applications, installation of any parts that fail through a defect in material or workmanship. Liability for installation is limited to reasonable costs that have been approved in advance and in writing by Swagelok.

    All customer-specified components carry the applicable manufacturer's warranty. The warranty for any firmware or software Products that contain programmable logic or a microprocessor is governed by a separate Swagelok Embedded System End User License Agreement, MS-13-300 accessible from the www.swagelok.com website.

    Warranty coverage hereunder only applies to Products purchased directly from either Swagelok or its authorized distributors and representatives. All other purchases are specifically excluded from any warranty coverage.

    ALL OTHER EXPRESSED AND IMPLIED REPRESENTATIONS AND WARRANTIES, AND ALL OTHER LIABILITIES, RELATING TO THE CONDITION OR USE OF THE PRODUCT ARE SPECIFICALLY DISAVOWED, AND IN NO EVENT SHALL SWAGELOK AND ITS AUTHORIZED DISTRIBUTORS BE LIABLE TO PURCHASER, OR ANY THIRD PARTY, FOR ANY DIRECT OR INDIRECT CONSEQUENTIAL, LIQUIDATED OR INCIDENTAL DAMAGES.