Last updated May 13, 2025
Swagelok North Carolina| East Tennessee (SNCET) Privacy Policy Notice
Introduction
This privacy policy (the “Policy”) explains how S&G Smith Corp, (DBA, Swagelok North Carolina | East Tennessee (SNCET)), collect, use, share, and otherwise process personal information collected through SNCET-owned website properties and associated online content, including blogs, instructions, catalogs, technical drawings, webinars, applications, including configurators, or industry-specific resources controlled or owned by SNCET.
In this Policy, personal information means information that (either in isolation or in combination with other information) enables you to be directly or indirectly identified (“Personal Information”). Please read this Policy carefully as it sets out information relating to how we handle your Personal Information. Additionally, please review the Terms and Conditions of Use, which govern your use of information you submit on online and otherwise to Swagelok North Carolina | East Tennessee at www.nctn.swagelok.com/terms.
Personal Information SNCET Collects
Personal Information You Provide to Us
When you visit Swagelok North Carolina | East Tennessee’s website, we collect Internet or other electronic network activity information through the use of cookies and other trackers. Depending on your tracking preferences, the information we collect may include, but is not limited to your device’s Internet Protocol (“IP”) address, referring website, type of browser you use, what pages your device visited, and the time that your device visited our Site. We may use various technologies to learn your geographic location, including collecting your IP or other device information, which may depend on your device's settings for location services. We may also rely on tools, including a firewall, to prevent spam and other security risks related to the use of abusive automated software. You can choose your preferences on the use of cookies and other trackers by accessing the preference center on our Sites.
Our Use of Personal Information
We may use Personal Information we collect for the following reasons:
Information We Share with Others
We may obtain, transfer, or share information, including Personal Information, about persons in the following circumstances:
How Long We Store Personal Information
We retain Personal Information for different time periods, and for as long as required, to meet one or more of the following:
Your International Privacy Rights
We may transfer your Personal Information to organizations located in countries other than the one in which the Personal Information was collected. For purposes of this section, the term “Personal Information” includes “Personal Data” as defined by applicable law. If you are located in the EEA, the United Kingdom, or Switzerland, you may have certain rights and protections under applicable laws regarding the processing of your Personal Information. Each of these laws generally affords data subjects the right to:
How to Submit a Request
You always have a right not to disclose information to us, but you may need to provide Personal Information to purchase Swagelok products or for other reasons. Where we receive your request to exercise one of your rights, we will respond without undue delay and within the time required by applicable law. Time frames for responses may be extended in certain circumstances. Generally, we will provide you with the requested information free of charge, except where requests are manifestly unfounded or excessive. In these circumstances, we may charge a reasonable fee or may refuse to act on the request. We will advise you of any fees prior to proceeding with a request. We may ask for additional information to verify your identity before carrying out a request. Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our Agreements.
If you would like to make a complaint about how we handle your Personal Information or make a complaint about a breach of data protection laws, please contact us using the contact details provided under the “How to Contact Us” section below.
Legal Basis for Processing
We will process your Personal Information only where we have a lawful basis for doing so. These lawful bases for processing are set forth in applicable data protection law and, depending on the relevant circumstances and jurisdiction, our processing will be on the basis of one or more of the following: (a) the performance of a contract to which you are a party; (b) compliance with our legal obligations; or (c) for our legitimate interests (this includes pursuing our general business interests). In addition, in some circumstances, we may process your information where you have provided your consent. Please note that you have the right to withdraw any such consent by contacting us using the contact details below.
How to Submit a Request
If you wish to exercise the rights listed above and are a resident of California, you may submit a request by calling our toll-free phone number (833-384-3597), completing the data privacy request form on our website, or sending an email to services@nctn.swagelok.solutions. We will provide your Personal Information to you in writing in a readily usable format. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and valid physical address. You may only make one request per email.
We are required to provide you with access to your Personal Information or delete your Personal Information only in response to verifiable consumer requests. We will compare the information you provide to us in your request to any information we may have in our possession to verify your request. You may be asked to provide us with information such as your home address, email address, and telephone number. We may also contact you to request additional information in relation to your request. Please promptly respond to any follow-up inquiries so that we may verify your identity. If you request that we provide you with specific pieces of information about you or that we delete Sensitive Personal Information (as defined by California law), we may apply heightened verification standards. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only.
Categories of Personal Information Disclosed for a Business Purpose
We share Personal Information about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us. For more information about the business purposes for which we disclose Personal Information, see “Our Use of Personal Information” and see “Personal Information Swagelok Collects” for what types of information may be shared.
“Do Not Sell” Rights; Sharing for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising
We may disclose your Personal Information for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Information; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law. We may “sell” or “share”, as defined by applicable law, the following categories of Personal Information: Identifiers, commercial information, and inferences.
Links to Other Sites
The SNCET site may contain links to other websites or Swagelok Company websites for your convenience and information. We are not responsible for the privacy practices or the content of linked websites. To the extent that you disclose your Personal Information to third parties, including any third-party website linked from any of our websites, you are subject to the privacy customs and policies of those third parties. Please refer to the privacy policies of those third-party websites.
To see specific details relating to Swagelok Company and its subsidiaries (together, “Swagelok”) and their privacy policy for Swagelok-owned website properties and associated online content (collectively, the “Sites”), visit Swagelok.com.
Security
Information for Visitors from Outside the United States
Swagelok North Carolina | East Tennessee is headquartered in North Carolina, United States of America. We may transfer, store, and process Personal Information of individuals covered by this Policy in the United States.
General Security
SNCET implements organizational, technical, and physical security controls to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Despite these measures, data transmissions over the Internet are not 100% secure, and we cannot guarantee or warrant the security of any information you transmit via the Site. You are responsible for maintaining the security of your credentials used to access the Sites, and you must report suspected unauthorized activity to us.
Children’s Privacy
The Sites are not directed to children under the age of sixteen (16), and we do not knowingly collect Personal Information from children under the age of sixteen (16). If we learn we have inadvertently received Personal Information from a visitor under the age of 16, we will delete the information from our records.
Changes to this Policy
This Policy is subject to change. When required by applicable law, we will alert you to material changes to this Policy by, among other possible means, placing a notice on the Sites or sending you an email (if you have registered your email). You can see when this Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Policy.
How to Contact Us
If you have any questions or comments about this Policy, please contact us by:
Writing to: SNCET Data Privacy Team, 221 Beltway Blvd, Matthews, NC 28104
or via email to: services@nctn.swagelok.solutions
Personal Information We Collect from Trusted Partners
We may receive information from third parties such as technical product partners, advertising and marketing partners, public databases, and social media platforms to supplement and confirm the accuracy of the Personal Information you may choose to send. If we collect this information, this policy governs how we use that information.
Personal Information You Provide to Us
From Websites, Webinars, Trainings, Certifications, or Events. We collect your Personal Information when you attend training, set up an account with SNCET, enter event contests, or contact us by completing a form on our website with questions or other customer service needs. Personal Information requested may include your name, email address, company name, telephone number, job title, market, billing (including payment information), and shipping information.
From Purchasing Products. We also collect the Personal Information you choose to send or provide to us when you place an order from SNCET to purchase a Swagelok Product. Personal Information requested when a purchase is made may include your name, e-mail address, company name, telephone number, job title, market, billing (including payment information), and shipping information.
Personal Information We Automatically Collect
When you visit the SNCET website, we collect Internet or other electronic network activity information through the use of cookies and other trackers. Depending on your tracking preferences, the information we collect may include but is not limited to, your device’s Internet Protocol ("IP") address, referring website, type of browser you use, what pages your device visited, and the time that your device visited our Site. We may use various technologies to learn your geographic location, including collecting your IP or other device information, which may depend on your device's settings for location services. We may also rely on tools, including a firewall, to prevent spam and other security risks related to the use of abusive automated software. You can choose your preferences on the use of cookies and other trackers by accessing the preference center on our Sites.
Information We Share with Others
Your Choice and Access Rights
You can control the information we collect and use in the following ways: